Privacy Policy

November 10th, 2021 - Cocoon Healing – located at address, postcode country – is responsible for the processing of personal data as shown in this privacy statement. Cocoon Healing processes your personal data, because you use our services and / or because you provided this information to us.

For what purpose and on what basis we process personal data

Cocoon Healing processes your personal data for the following purposes:

  • Sending our newsletter - We use Mailchimp as newsletter tool. You can find more information on how Mailchimp processes you data in their privacy policy:

  • To handle requests you make via the contact form or the booking buttons

  • We also process personal data if we are legally obliged to do so, such as information that we need for our tax return

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by PT Cocoon Healing Lombok and you have the right to the portability of data. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to

How long we store personal data

We do not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. If you no longer use our services, we will delete your data within a reasonable period of time, unless the law has a storage period.

Sharing personal data with third parties

We will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

How we protect personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us via

Links to other websites

On the website you will find a number of links to other websites. Although these websites have been selected with care, we cannot accept responsibility for the use of your data by those organizations. Read the privacy statement, if present, of the website you are visiting.

Web Analytics Services

Matomo (formerly Piwik) without cookies

Certain user information is collected and stored on this website using the web analysis service software Matomo (, a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Matomo"). Pseudonymised usage profiles can be created and evaluated from this information.

The information collected using Matomo technology (including your pseudonymised IP address) is processed on our servers.

This website uses Matomo exclusively without the use of cookies, which means that Matomo never sets cookies on your end device.

If personal data is also processed in the processes described, the processing takes place on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Article 6 (1) (f) GDPR.

If you do not agree to the storage and evaluation of the information from your visit, you can object to the storage and use for the future at any time by clicking on this data protection declaration. In this case, a so-called opt-out cookie is stored in your browser, with the result that Matomo does not collect any session data. Please note that if you completely delete your cookies, the opt-out cookie will also be deleted and you may have to reactivate it.

Adobe Typekit

This site uses so-called web fonts provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA ("Adobe") for the uniform representation of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Adobe's servers. This may also result in the transmission of personal data to Adobe's servers in the USA. In this way, Adobe becomes aware that our website has been accessed via your IP address. The use of Adobe Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, a standard font will be used by your computer.

For more information about Adobe Fonts, see and Adobe's Privacy Statement:


We reserve the right to make changes to the privacy statement. Therefore, check the privacy statement for an update regularly.

Contact information

PT Cocoon Healing Lombok
Jalan Kener,
Desa Sukadana Kuta NTB,
Lombok 83573

Tel.: +62 819 07 23 46 73